It's Spring again, which means it's the time of year when everyone gleefully installs all of their new Autodesk software. And this is the time of year when we see the most install-related tech support calls. One that you can avoid having to make has to do with what can result if you leave your anti-virus software enabled when installing Autodesk products.
I know... if you've not heard this before, you probably think I'm nuts. But trust me. DISABLE YOUR ANTI-VIRUS when installing Autodesk software. In most cases the install may actually appear to go just peachy. Until you start trying to run the applications. Then things just act... weird. There's really no other way to describe it. Sometimes it's obvious - the software just won't run. More often it's more insidious.
One that is particularly nasty to installation attempts this go-round is Trend Micro's antivirus. I ran into this with a customer recently - when they disabled the anti-virus everything went just fine. And today I'm vindicated, as it appears on Autodesk's "Up and Ready" blog.
So if you don't want to believe me, or if you need ammo for your skeptical IT people, go here: Up and Ready