Are you having trouble accessing your Autodesk account? Can you not add or remove a user to your Autodesk account? Can you not grant a user access to specific products in your Autodesk account?
Of course, we here at Applied Software enjoy assisting you with all that we can, but there are some instances where even we just need to go to Autodesk directly. This is one. We don't have access to your Autodesk account and, therefore, we cannot get in there to adjust any settings. Your best option would be to contact them directly. There are two ways to contact an Autodesk agent...either by chat or by e-mail.
Use this link to make contact: Autodesk Contact